Returns and Exchange Policy
DecorMyHome.com will accept returned merchandise for refund within 14 days of receipt. Please keep in mind there is a 20% restocking fee on all returns and exchanges and shipping costs are non-refundable. Please read the below terms and conditions.

DecorMyHome will not refund shipping charges.  Shipping costs are the responsibility of the buyer.
Returned items must be in the original box and packaging in perfect unused condition

DecorMyHome has the right to refuse refund/exchange for any product that is not sent back in same shape/form as it was delivered.

Merchandise must be sent back to us in the original shipping package via any major freight/carrier, such as USPS, FedEx, DHL, etc. with a tracking number.

Allow us 7-10 business days for processing your return once we receive it.

Please mail all exchanges and returns to:

DecorMyHome Returns
56 Beaumont Street
Brooklyn, New York 11235

Our Customer Service Department is available to assist you with your returns/exchanges during our regular business hours ( 10 a.m. through 6 p.m. Standard Eastern Time ). Call toll-free: 1-646-302-9670

You may also e-mail us with any questions regarding returns or exchanged at sales@decormyhome.com  24 Hours a day / 7 days per week

Damaged Goods
In the unlikely event that you receive an item that is in a damaged condition we will refund or replace the product(s) free of charge providing we are notified within 5 business days of actual or attempted delivery. Our Customer Service department will be happy to arrange this service.

Cancellation
DecorMyHome approves all cancellations that are made before product(s) is shipped. Since orders are sent directly to the shipping department we have a 20% cancellation fee. If order is already in transit, customer may still cancel and receive refund but will be held responsible for all shipping charges/cancellation fees applicable in returning product(s) back to DecorMyHome.

Pre-Order Processing

One of the advantages of DecorMyHome is that you can always place an order for our product(s) that is currently not in stock. This type of item(s) will be classified as “PreOrder” on our site. We guarantee delivery of this product(s) within 6-8 weeks of order placement. If for any reason, you do not receive your item(s) within this timeframe, you have an option of canceling your order for a full refund or exchanging it for anything else on our website.

Customers will be required to leave a 25% deposit at the time of placing this type of order, remaining 75 % will be charged when an item is shipped.